Refund policy

Refund and Return Policy

THESTREETSENSE, we want you to have a satisfying shopping experience.

We understand that sometimes items may not meet your expectations or fit perfectly. Therefore, we have established a clear and straightforward refund and return policy to ensure your peace of mind. Please take a moment to review our policy below.

 

1. ELIGIBILITY FOR RETURNS AND REFUNDS

We accept returns and issue refunds for items that meet the following conditions:

The item is in its original condition, unworn, unwashed, and with all original tags attached.

The return request is made within 14 days of the delivery date.

The item is not listed as a non-returnable or final sale item.

All sale are final sale!

2. NON-RETURNABLE AND FINAL SALE ITEMS

Certain items are nonreturnable or marked as final sale. These items may include underwear, swimwear, intimate apparel, accessories (such as jewelry and hats), and items purchased during clearance or promotional sales. Please check the product description or contact our customer support team for clarification before purchasing such items.

 

3. RETURN PROCESS

To initiate a return, please follow these steps:

  • Contact our customer support team within 15 days of receiving your order to request a return.
  • Our customer support team will guide you through the return process.
  • Package the items) securely in the original packaging or a suitable alternative.
  • Ship the items) back to the address provided by our customer support team using a trackable shipping method.
  • Retain the shipping receipt for your records until the return process is complete. 


4. RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g.. incorrect item shipped, defective item). We recommend using a trackable shipping method to ensure safe and prompt delivery of your return. In the case of a refund, the original shipping charges are non-refundable.


5. REFUND PROCESS 

Once we receive your returned items) and verify their eligibility, we will initiate the refund process. The refund will be issued using the original payment method within 3 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.


6. EXCHANGES 

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above, and then place a new order for the desired items) through our website.


7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

We strive to provide excellent customer service, and if you have any questions or concerns about our refund and return policy. please don't hesitate to reach out to our customer support team on info@thestreetsense.com 

We are here to assist you and ensure your satisfaction. All sales are final.